Frequently Asked Questions

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How do I get birth control through Simple Health?

Getting birth control through Simple Health is easy, convenient, and affordable. Start your consultation by telling us about your health history and birth control preferences. One of our licensed doctors will review your profile and write you a prescription that suits your needs best. Then, we’ll ship your prescription right to your door for free, and keep you stocked on refills.

Who can get birth control through Simple Health?

To receive a new prescription for birth control, you must live in one of our eligible states and be of the eligible minimum age.

Ages 13 and up: California, Colorado, Connecticut, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, Washington, Wisconsin, Wyoming.

Ages 14 and up: Alabama.

Ages 18 and up: Florida, South Dakota, Texas.

Additionally, if there’s a factor in your health history that would make taking birth control unsafe for you, we’ll let you know, and recommend you see an in-person doctor instead.

How much does Simple Health cost?

  • An annual fee for the Simple Health Complete Care package is $20, it covers an initial consultation with a doctor as well as ongoing support.
  • Monthly refills are $0 (free!) with most insurance plans and start at $15/month if you are paying out-of-pocket.
  • Shipping is always free.

Is birth control free with insurance through Simple Health? What insurance plans do you accept? 

We accept almost all major insurance plans, and birth control is free with most insurance plans. The type of insurance plan you have and medication prescribed dictates whether your insurance covers your medication.

I don’t have health insurance. Can I still use Simple Health to get birth control?

Yes, you can use Simple Health to get birth control even if you don’t have health insurance by paying out-of-pocket. We offer generic pills starting at $15/month.

Can I get a prescription from Simple Health if I’ve never taken birth control before?

Yes! We can help you get started with birth control for the first time. If you know which kind you’d like, let us know. If you’re unsure, our doctor can make a specific recommendation for you based on what will best meet your needs.

I’m on my parents’ insurance plan. Can I get birth control from Simple Health without them knowing?

Privacy policy varies by insurance and by state, so we recommend that you call your insurance company to confirm. If your insurance can't guarantee privacy or you're still worried, the best way to ensure privacy would be to pay out-of-pocket instead of using insurance. Just let us know if cost is a concern in your consultation, and our doctors will help you find affordable medication.

If I don’t get a prescription from Simple Health, will I get a refund?

If you do not receive a prescription from us, we will gladly refund you.

How do I get my medication automatically refilled?

We automatically refill your birth control as needed until your prescription expires. We’ll

let you know that your medication is ready for refill, and if you have a copay or are paying out of pocket, we’ll charge the payment method we have on file. You should receive your refill 3 to 7 business days before you’re scheduled to run out.

If I use Simple Health, do I still need to see a doctor in-person?

Simple Health provides a way for you to communicate with a doctor licensed in your state, so that you can easily obtain or renew a birth control prescription remotely without having to schedule an extra doctors visit. Our service is not meant to replace regular visits to your doctor and you should still see your doctor in person for comprehensive exams.

Are generic birth control pills as effective as brand name medications?

Yes, generic birth control pills are as effective as brand name ones because they contain the same active ingredients. To get a better understanding of brand name medications and their generic equivalents, head here.

Can I get emergency contraception from Simple Health?

Yes! You can add ella, a prescription emergency contraceptive, to your order at the checkout, and if your insurance covers birth control, it will be at no cost to you.

When can I start taking birth control? How long after I start birth control am I fully protected against pregnancy?

You can start taking birth control at any time, but the type you’re taking and at which point during your menstrual cycle you start determines when it actually becomes effective. Progestin-only pills are effective after 48 hours after you begin taking them. Combination pills are effective right away if you start using them within five days after the start of your last period. If you start taking your birth control anytime after the 5th day of your cycle, you won’t be protected against pregnancy for 7 days.

tldr; You can start taking birth control at any time, but the type you’re taking and at which point during your menstrual cycle you start determines when it actually becomes effective. Read more here.

Will birth control make me gain weight?

No. Most modern birth control pills, the patch, and the ring lack estrogen levels that are high enough to cause weight gain. Additionally, abundant evidence shows that there is no causal link between these methods and weight gain.

Is it safe to use birth control to skip your period?

Yes! And we ask if you prefer to skip your period in our consultation.

How can I contact you?

Our Patient Experience team is available by email at support@simplehealth.com, or if you have an order placed, we can be reached via text. 

Can I change the time I take my birth control

You can change the timing of your pill, but it's important to do so very carefully so that you don't have any gap in pregnancy protection.

If you're taking a combined hormone pill, you have a few options:

  • After finishing a whole pack, start the new pack for your next cycle at the new time. You'll still be protected against pregnancy.
  • If you want to move your time to earlier in the day, take your pill earlier than usual, so there are less than 24 hours between doses. For example, if you usually take your pill at 5pm, take your pill at 5pm today, then take your next pill anytime before 5pm tomorrow. You'll still be protected against pregnancy.
  • If you want to move the time to later in the day (and you can't wait until you start a new pack), you’ll take two pills in the same day. For example, if you normally take the pill at 8am and want to move it to 5pm, take your pill at 8am today, and then take a second pill at 5pm today. You’ll be protected against pregnancy, but note that this will cause you to end your current pack a day early and shift your monthly schedule by one day. If don’t want to change the day of the week that you start your pill pack on (i.e. if you always start on a Sunday and want to keep it that way) then you should switch your time when you start your next pill pack.

If you take the progestin-only pill, there isn't an option to move the time you take the pill while maintaining seamless pregnancy protection. You can just change the time you take the pill, and then use backup contraception (like condoms) for 48 hours. For example, if you normally take the pill at 8pm, take today’s pill at 8pm, take your next pill tomorrow at 3pm, and use backup contraceptives for 48 hours from 3pm tomorrow. 

How do I fill in my insurance information?

If you're using insurance for your order, it can be hard to read your insurance card and understand what information we need. The below guide shows you what each piece of information refers to and where you might find it on your insurance card:

Plan Name: The plan name is the name of the health plan offered by the insurance company. There are numerous health insurance plan names. Some common plan names include Blue Cross Blue Shield, Aetna, Cigna, Humana and Kaiser. You can find your plan name listed on your health insurance card, on your e-health portal or by calling your insurance provider. 

Member Name: The member name is the name of the individual on the card who is the policy holder. The member name could be your name or could be your spouses/parent's name if you are under their health insurance plan. You can find your plan name listed on your health insurance card, on your e-health portal or by calling your insurance provider. 

Member ID: Each person covered by a health insurance plan has a unique ID number that allows healthcare providers and their staff to verify coverage and arrange payment for services. If you are not the policy holder, your member ID may be different from the policy holder's ID. Your member ID could be anywhere from 5-12 digits long and should be listed on your health insurance card. It can also be listed under numerous headers, such as "Member ID", "ID #" or "Membership #". You can find your Member ID listed on your health insurance card, on your e-health portal or by calling your insurance provider. 

Rx Group: Pharmacies often use Rx Group Numbers to process prescription benefits. RX group numbers can be alphanumeric or numeric. Not all health insurance cards have RX Group numbers. It can be listed under the name "RxGrp" or "Prescription Group". Occasionally, health insurances also have separate cards for physician benefits and for pharmacy benefits. If your Rx Group is not available on your card, you can check by calling your health insurance provider. Otherwise, you may leave this section blank

Rx Bin: The RX Bin is used to identify how a prescription drug will be reimbursed and where a pharmacy can send a reimbursement claim to.Your RX BIN is a 6 digit number. In order to be pay for your medications with your health insurance, you must have a RX Bin number. If you cannot find a Rx BIN on your health insurance card, please give your health insurance a call! 

PCN: A processor control number (PCN) is another identifier used to route pharmacy reimbursements. PCNs may be alphanumeric or numeric. Not all health insurance plans use PCNs, so it is okay to leave this blank if you don't see it on your health insurance card. If you don't see your PCN on your health insurance card, you can also give your health insurance a call to double check your number. 

How long does it take to get my birth control?

Once you place your order, it will take the doctor up to 72 hours to review your medical history and write your prescription. From there, we’ll send your prescription to one of our partner pharmacies and they’ll ship it to you using USPS Priority mail. Once our pharmacy begins processing your order, it can take 4-7 business days for your medication to arrive to you.